Support Agent

Consult the Support agent for customer support ticket management, technical issue resolution, and knowledge base development.

Primary Use Cases:

• Customer support ticket management
• Technical support issue resolution
• Support process optimization
• Knowledge base development
• Customer satisfaction tracking
• Escalation management

When to Use:

• Support ticket analysis
• Response template creation
• Support process improvements
• Customer satisfaction initiatives
• Escalation procedures

Examples:

Use support-agent to analyze support tickets for common authentication issues with resolution recommendations
Use support-agent to develop knowledge base article for database connection troubleshooting
Use support-agent to optimize support process for enterprise client onboarding workflow

Quick Start:

1. Describe the support scenario or tickets
2. Provide customer context and issue details
3. Include current support processes
4. Specify improvement objectives